Refund Policy

Last Updated: June 03, 2026

1. Refund Eligibility

We offer refunds for products that meet the following conditions:

Product is returned within 7 days of delivery
Product is in original, unused condition with all tags and packaging intact
Product is not damaged, altered, or missing any parts
Original invoice or proof of purchase is provided

2. Non-Refundable Items

The following items are not eligible for refund:

Perishable goods (food items, beverages, etc.)
Personalized or customized products
Items damaged due to misuse or negligence
Digital products or downloadable content
Items returned after 7 days of delivery

3. Refund Process

To initiate a refund:

Contact our customer support team within 7 days of delivery
Provide your order number and reason for return
Our team will review your request and provide a Return Authorization (RA) number
Pack the product securely in its original packaging
Ship the product back to us using the provided return address
Once we receive and inspect the product, we will process your refund

4. Refund Timeline

Refunds will be processed as follows:

Inspection: 2-3 business days after receiving the returned product
Processing: 5-7 business days for refund to be initiated
Credit to Account: 3-10 business days depending on your payment method

Total Time: 10-20 business days from the date we receive your return

5. Refund Method

Refunds will be issued to the original payment method used for the purchase:

Credit/Debit Cards: Refund will be credited to the same card (5-10 business days)
UPI: Refund will be credited to the same UPI account (3-5 business days)
Net Banking: Refund will be credited to the same bank account (5-7 business days)
Wallet: Refund will be credited to the same wallet (1-3 business days)

6. Partial Refunds

Partial refunds may be issued in the following cases:

Product is returned in used condition but still functional
Product is missing accessories or parts
Product packaging is damaged but product is intact

7. Return Shipping Charges

Return shipping charges apply as follows:

Defective/Wrong Product: Free return shipping (we cover the cost)
Customer Change of Mind: Customer bears the return shipping cost
Free Shipping Orders: Original shipping charges will be deducted from refund

8. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

Return the original product for a refund
Place a new order for the desired product

9. Refund for Cancelled Orders

If you cancel an order before it is shipped:

Full refund will be processed within 5-7 business days
No cancellation charges apply
Refund will be credited to the original payment method

10. Dispute Resolution

If you are not satisfied with the refund process or amount, please contact our customer support team. We are committed to resolving all disputes fairly and promptly.

11. Contact Information

For refund-related queries, please contact us:

Email: support@priyanshshop.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST

12. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.